Frequently Asked Questions
We ship within America only. Most of the orders are sent out via USPS/DHL/FedEx/UPS from America. Please note our shipping period is with two weeks. Tracking information is provided & will be emailed once it"s dispatched. Sometimes our system data did not update in time, may cause your order status ito show awaiting fulfillment for a long time. Please feel free to contact us to check if your order has updated to confirmed&shipped.
Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via PINEWORLD.
Free shipping on orders over $189. Shipping fee of $9.99 will be charged for each order less than $189.
Our customer service team are always on hand to answer any questions you may have about shipping so drop us an email at firstname.lastname@example.org and we'll get back to you within 1 working day. Or you could feel free to contact us online via LiveChat, our Agents are 7*24H active.
Are the free gifts stackable?
Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
How to know the flash sale time?
After subscribing to our newsletter, customers will receive an email notification before each flash sale.
Need to change items after placing an order.
Thank you so much for placing an order! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact email@example.com or our live chat on www.pineworldstore.com to assist you with cancelling your order before it ships out. Afterwards, you can reorder your items from our website.
What are the payment options?
We only accept the PayPal now.
Not received the order confirmation email.
Thanks for purchasing from PINEWORLD Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email firstname.lastname@example.org with any order questions as well.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email email@example.com with the PayPal transaction ID. We will make sure that the issue is corrected.
Why the shipment still pre-shipment for several days?
Please contact us through the online Chat on www.pineworldstore.com. We will gladly to help you track your order.
Track the status of my order.
Please contact us.
Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped. You can contact us via the website online chat. Please accept our sincere apology!
AFTER SALE SERVICE
How is your return policy?
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us. If the product is returned due to quality issues, you do not need to pay the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.
How long does it take for PINEWORLD to process the refund?
Once your return is received, a refund will be processed, and it might take 2-5 working days for a refund to resend back to your PayPal. For your replacement, we will re-send a new item to you as soon as possible (within two weeks.)
How long is the warranty and what does it cover?
We offer 1 year warranty. The warranty period starts from the day of receipt of the item.