Frequently Asked Questions
SALE RELATED
Shipping
We currently ship within the United States only. Most orders are shipped via USPS, DHL, FedEx, or UPS from our U.S. warehouses. Please allow up to two weeks for your order to be processed and shipped. Once your order has been dispatched, tracking information will be provided via email.
Occasionally, our system may not update in real time, which could cause your order status to “awaiting fulfillment” for longer than expected. If you have any concerns, feel free to contact us to confirm whether your order has been processed and shipped.
Once the item is shipped and tracking details are provided, customers are responsible for coordinating any missed deliveries directly with the carrier.
Enjoy free shipping on orders over $189. A flat-rate shipping fee of $9.99 applies to orders under $189.
Our customer service team is always happy to help with any shipping-related questions. Email us at support@fingercrystal.com, and we’ll respond within one business day.
Are free gifts stackable?
Unfortunately, free gifts are based on order value tiers only. Only one free gift—the highest-value item applicable to your order amount—will be included per order. Gifts are not cumulative.
How can I know about flash sale times?
Subscribers to our newsletter will receive an email notification prior to each flash sale. Make sure you’re signed up to stay updated!
Can I change items after placing an order?
Thank you for your order! We’re unable to modify orders once they’ve been completed. However, if your order hasn’t shipped yet, you can contact us via live chat or email at support@fingercrystal.com to request cancellation. After cancellation, you’re welcome to place a new order with the desired items.
ORDERS
What payment options do you accept?
We currently accept PayPal only.
I didn’t receive an order confirmation email.
Thank you for shopping with PINEWORLD! A confirmation email is automatically sent to the email address provided during checkout once your order is successfully placed. Please ensure your email address is entered correctly and check your spam or junk folder. If you still can’t locate the email, contact us via email at support@fingercrystal.com for assistance.
My order shows “awaiting payment” or “canceled,” but the payment was processed.
We sincerely apologize for this inconvenience. Please contact us via email at support@fingercrystal.com with your PayPal transaction ID, and we’ll resolve the issue promptly.
Why is my shipment still in “pre-shipment” for several days?
Please get in touch with us via email at support@fingercrystal.com. We’ll be glad to help track your order’s status.
How can I track my order?
For the latest tracking updates, please contact us via email at support@fingercrystal.com.
Missing item.
During sale periods, high order volumes may require us to split shipments across different warehouses. If your order is missing one or more items, don’t worry—it may be on its way separately. Tracking information will be emailed as soon as each shipment is dispatched. Feel free to contact us via email at support@fingercrystal.com for further assistance. We sincerely apologize for any inconvenience.
AFTER SALE SERVICE
What is your return policy?
We accept returns within 30 days of receipt. Items must be unused, unworn, and in original packaging. Upon approval of a return or exchange, we will provide a return label. If the return is due to a quality issue, return shipping will be covered by us. Free or promotional items must be returned with the main product for a full refund.
How long does it take to process a refund?
Refunds are processed once we receive the returned item. Please allow 2–5 business days for the refund to be issued back to your PayPal account. For exchanges, a replacement will be shipped within two weeks.
How long is the warranty, and what does it cover?
We offer a 1-year warranty starting from the date of receipt. Please refer to our warranty policy for specific coverage details.